At gOutbound, we are committed to providing a seamless and satisfying experience for our users. However, in the event that you are not completely satisfied with your purchase, we have a straightforward refund policy in place to address such situations.

Refund Eligibility

Refunds are eligible for the following cases:

• The service purchased is not as described or not working as expected.
• Technical issues prevent you from using the service.
• The service was canceled by gOutbound.

Refund Process:

To initiate a refund, please contact our support team with a detailed explanation of the issue and the reasons for seeking a refund. Our team will review your request and, if approved, will process the refund.

Refund Amount

gOutbound will refund the entire amount of your purchase to your wallet balance. This will be done as soon as possible and within a maximum of 7-14 business days.

Disclaimer:

Please note that gOutbound reserves the right to refuse a refund if the request does not meet the eligibility criteria listed above. Refund requests for purchases made more than 30 days prior will not be accepted.

We value your trust and appreciate your understanding as we strive to provide the best possible service and experience for our users. If you have any questions or concerns about our refund policy, please reach out to us via email or phone, and we will be happy to assist you.

FAQs for the refund policy

Q. How do I initiate a refund?

To initiate a refund, please contact our support team with a detailed explanation of the issue and the reasons for seeking a refund. Our team will review your request and, if approved, will process the refund.

Q. What is the time frame for processing a refund?

The time frame for processing a refund is 7-14 business days from the time the refund request is approved.

Q.Can I receive a refund for a change of mind?

Refunds are only eligible in the case of technical issues,the product or service not being as described, or if the product or service was by gOutbound.

Q.How will I receive the refunded amount?

All refunds will be credited to your wallet balance

How long does it take for the refunded amount to show in my wallet balance?

• The refunded amount should show in your wallet balance within 7-14 business days from the time the refund request is approved.

• Can I get a refund after 30 days of purchase?
Refund requests for purchases made more than 30 days prior will not be accepted.

• Who do I contact for more information about the refund policy?
If you have any questions or concerns about the refund policy, please reach out to us via email or phone, and we will be happy to assist you.