Project Details

Freelance E commerce Customer Support Telecaller

User Name: Pawan Kumar Dubey

Total Bids 18 Highest Bid 15000 Lowest Bid 500

Date & Time: 13/01/2024 12:04

Timeline:  -344 days left

Price: ₹1500

Description: 

**Job Title:** Online E-commerce Telecaller Support Executive

**Job Description:**
As an Online E-commerce Telecaller Support Executive, you will be responsible for providing exceptional customer service and support to our e-commerce platform users. Your primary duties include addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for our online customers.

**Key Responsibilities:**
1. Handle inbound and outbound calls to assist customers with product information, order placement, and issue resolution.
2. Provide timely and accurate information regarding products, promotions, and order status.
3. Resolve customer concerns and complaints by actively listening, troubleshooting, and offering effective solutions.
4. Collaborate with other departments to ensure seamless communication and problem resolution.
5. Educate customers on website navigation, features, and available services to enhance their online shopping experience.
6. Maintain detailed and accurate records of customer interactions in the CRM system.
7. Upsell and cross-sell products or services to maximize sales opportunities.
8. Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
9. Meet or exceed performance metrics such as call quality, customer satisfaction, and resolution time.
10. Participate in training sessions to enhance skills and stay informed about new products and features.

**Requirements:**
1. Excellent communication skills with a polite and professional phone etiquette.
2. Previous experience in customer support or telecalling, preferably in an e-commerce environment.
3. Familiarity with e-commerce platforms, online shopping processes, and common customer issues.
4. Ability to handle stressful situations calmly and effectively.
5. Strong problem-solving skills and attention to detail.
6. Proficient in using CRM software and other relevant tools.
7. Proactive and adaptable to changes in a fast-paced environment.
8. Ability to work flexible hours, including weekends and holidays.

**Qualifications:**
- High school diploma; additional education or relevant certifications are a plus.


Join our team and contribute to creating a positive and satisfying online shopping experience for our customers!