About

I am Maaz, a dedicated and results-driven sales and customer support freelancer with a strong background in managing customer relationships and driving business growth. My experience at Unacademy and Alorica has equipped me with the skills to deliver exceptional customer experiences and achieve significant sales outcomes.
Sales Expertise

Experience:
Unacademy
I had the opportunity to work in both B2B and B2C operations:
In B2B sales, I successfully generated leads through strategic cold calling and targeted email campaigns, identifying potential clients and expanding market reach. I managed the entire sales cycle, from pitching and negotiating deals to ensuring a smooth transition for business onboarding. My strong sales acumen helped me consistently meet targets, handling deals ranging from ₹30-45 Lakhs.
In B2C operations, I provided personalized guidance to students preparing for MBA entrance exams, helping them navigate the admissions process. By recommending appropriate courses based on individual assessments, I achieved sales targets through effective strategies and strong communication skills, Managing transactions between ₹5,000 and ₹60,000.

Alorica
I honed my customer support skills by handling high-volume calls and efficiently resolving customer issues. I provided exceptional service to clients such as T-Mobile and DoorDash (US-based companies), demonstrating patience and empathy in every interaction. My experience with CRM tools enabled me to track and manage customer interactions effectively, contributing to high levels of customer satisfaction.

Why Work with Me?
Proven Track Record: I have a demonstrated history of success in sales, mainly in customer support, with a strong focus on achieving targets and delivering quality service.
Comprehensive Experience: My diverse expertise across B2B and B2C operations ensures a well-rounded approach to meeting your business needs.
Customer-Centric Approach: I am dedicated to building and maintaining strong client relationships, fostering trust, and providing ongoing support.
Efficiency and Professionalism: I am committed to delivering prompt and effective solutions while maintaining high productivity standards.

With my extensive experience and passion for excellence, I am well-equipped to help businesses grow through enhanced sales strategies and superior customer support.