About

Customer Centric Approach: Skilled in addressing client priorities and resolving escalations within specified turnaround times to achieve client satisfaction and high compliance scores.
Work Experience: Over 7 years and 7 months of experience with a focus on process analysis and optimization, primarily in the insurance industry. Key roles include:
Senior Process Analyst at Gallagher Service Center: Focused on data analysis, process mapping, and improving operations related to workers’ compensation insurance.
SME Lead at WNS Global Services: Managed motor insurance processes, provided business analysis and reporting, and trained cross functional teams.
Process Analyst at Lean Quality Solutions: Worked on B2C and B2B sales processes, lead generation, and training.
Key Skills: Proficiency in Power BI, Excel, MS Office, reporting, internal audits, escalation management, and training.
Education: Bachelors in Mechanical Engineering.